We interact with our clients via:
- Email – chris@lightbulbwebdesign.co.uk
- Phone – 07880 858381
(WE DO NOT accept Text or WhatsApp messages EXCEPT in the case of an urgent issue) - Meeting in person or by video, to be arranged in advance
(Meetings outside of a 5-mile radius of Carlisle may be subject to travel costs)
Our working hours
We will respond to enquiries during these hours – responding outside of these hours is in context with the nature of the communication:
- Monday to Thursday 9am to 5pm
- Friday 9am to 3pm
- Saturday 10am to 3pm
US clients: Support available outside of normal UK working hours.
Communication Standards
- Reply within 1 working day
Phone
- Answer when you call if we are available during our working hours
- Respond within 1 working day if a voicemail left
Support
- Urgent issues within 1 working day where possible – if additional time is required, we will advise you of the expected timescale
- Change requests within 7 working days unless otherwise agreed
- Error corrections within 2 working days